I just want to let you know that I do not appreciate your service, and the way you treated my friend. I reffered she came to you thinking that you can help her; instead you told her that “there is nothing you can do for her; and your price is too much for her” What kind of doctor are you? Is it how you treat your patient? You think you are the only doctor in this World? I have never met any doctor such stuck up such you are, and I am so glad that you turned my friend down; otherwise, it would be a big mistake of choosing you to be her doctor. I WILL MAKE SURE EVERYONE KNOW WHO YOU REALLY ARE…AND BY THE WAY, YOU SHOULD FIX YOUR NOSE FIRST BEFORE FIXING SOMEONE ELSE!
I do not know who your friend is since I see hundreds of patients every month but there must have been an obvious miscommunication between you, your friend and us! I have almost never had a patient leave my office unhappy or upset. We are known for our customer service and the excellent way we treat all our patients. Any reasonable person who knows me and my staff will vouch for this fact. But there are some people who you just cannot please no matter how hard you try.
Regardless of your current email, I am grateful for your referral as most of my patients come from word of mouth from previous satisfied patients as well as referrals by other Plastic Surgeons.
But I do think you and your friend have confused “honest medical advice” with “lack of respect” or “poor treatment.” My staff and I treat every single person who walks into our doors or calls us on the phone with utmost respect.
But this does not mean that every single patient is a good surgical candidate or that I will automatically operate on every patient. I see many patients every month who do not “need” surgery or do not have “safe surgical options.” Instead of just “selling” a surgery and taking their money, I spend time, free of charge, to educate and inform them with the hope that they will take my advice and avoid unnecessary surgery. Most patients appreciate this fact about me and understand that it is out of genuine concern that I do this. But some patients who are “shopping around” for a surgeon to do what they want will misunderstand this and take it personally and feel insulted and angry and tend to lash out like you have.
If anything, I would hope you and your friend would appreciate and be grateful that even if I could not offer her a surgical option, I took my time, free of charge, to examine her and educate her and inform her. I am not a “sale’s person.” I am a physician and I give my honest “medical advice.” Some patients are just not “surgical candidates” and it’s in their best interest to avoid surgery.
A few patients expect miracles or magic and don’t realize the limitations of surgery and medical science. It is my job to point these issues out and inform them even if it means disappointing them. Too often Plastic Surgeons will make decisions to operate based on financial gains rather than sound medical judgment.
Now I don’t know what your friend told you about her experience in my office, but if I had told her that there is nothing I can do for her then she would not have been given a price quote by my staff. If she actually received a price quote then it means that I did offer her a surgical option.
But again, I cannot stress enough the fact that just because I did not recommend surgery for her, this does not mean we treated her poorly, no matter how disappointed she may have been at the news of “not needing surgery!” We have never ever treated anyone poorly. Some doctors only spend time on “paying patients” but I spend lots of time discussing anatomy and surgical options even if I know I will not be operating on a patient just to make sure they know all the facts. Not having a good surgical option or having prices out of her budget do not equal a poor treatment of your friend. And if she was being honest with herself and you, she would tell you we treated her very well – as we do all patients.
Our prices are our prices. It is not up to you to determine what our prices should be, just like you cannot determine what the price of any other object or service is in this world. There are plenty of doctors who charge lower fees and there are some doctors who charge higher fees. Do not take this personally. You and your friend are free to see whomever you choose and stay within your budget.
I wish you a lot of luck. I hope that you find love and happiness in your life and find better, more productive things to do with your free time than send angry email letters like this.